30-DAY MONEY BACK GUARANTEE
TALK TO US
Reach us by phone, fax, e-mail, or using your web browser.
Call 800-333-9343 or 281-933-7673
Monday to Friday, 8:00AM to 6:00PM Central time
E-mail us at Click for e-mail address
Fill out a form with your request
Fax us at (281) 933-0044
HOW TO BUY
State Sales Tax
Do not add sales tax if your shipping address is outside of Texas; otherwise, add 8.25% sales tax. Contact the credit department if your purchase is tax exempt or for resale.
For purchase orders, we must receive a confirming PO (by FAX or e-mail) before shipping. Credit approval is required for COD company check and net 30 terms. We accept Master Card, VISA, American Express, COD certified checks, company checks, and wire transfers. Call our credit department at 281-933-7673
Qualified educational institutions, an important part of our customer base, receive a 5% discount.
A variety of shipping options are available, including UPS, Federal Express, or your choice of courier. Freight costs are based on the shipper used, shipping method, the number of packages, their weight, insured value, and COD fees, if applicable.
All orders are shipped directly from our facilities in Houston, Texas and can be drop shipped if desired at no additional charge. For international orders, contact us with your preferred carrier and customs clearance requirements. Most international orders incur an additional $25.00 export paperwork fee.
Products are available to the US government and authorized subcontractors.
EXCHANGES AND RETURNS
In the event that a Rose product must be returned to the factory for any reason, please call or FAX Rose technical support for a Return Authorization number before shipping back the unit. This number allows tracking of your return internally, and assures prompt and accurate handling.
A Rose RA number is valid for only 30 days. The number will be voided if the material is not received within the 30-day period. In the event that a returned product arrives with an invalid or voided RA number, it will be returned to the shipper at the shipper's expense. Rose Electronics is not responsible for any material without a valid RA number.
The RA number must appear on the outside of the package and the items must be shipped prepaid to:
10707 Stancliff Road
Houston, Texas 77099
Rose cannot accept collect shipments. Collect shipments will be refused and returned to the shipper. We request that our international customers please ship prepaid, door to door, via Postal Express Mail, UPS, Federal Express, or any door to door courier. Rose has no facilities or arrangements to pick up any material at the airport, and material shipped to the airport for pickup will be returned to the shipper at the shipper's expense.
GUARANTEE AND WARRANTY
Rose Electronics provides a 30 day money-back guarantee on all products and warrants all products to be in good working order for one year from the date of purchase from Rose Electronics or an authorized dealer. Should a product fail to be in good working order at any time during this one year warranty period, Rose Electronics will repair or replace the product at no charge.